Frequently asked questions
Looking for information? We've put together answers to the questions we get asked most often.
Smart ETFs
Invest
Manage my account
Selling
General
Are any Smart funds eligible for the Active Investor Plus Visa?
Do Smart ETFs pay dividends?
How can I track the performance of my ETFs?
How do I choose the right ETF?
How liquid are Smart ETFs?
How should I navigate market swings?
What causes the performance difference between my ETF and its benchmark?
What is a CSN and FIN and how do I get them?
What is an Exchange Traded Fund (ETF)?
What’s the difference between hedged and unhedged ETFs?
Where can I compare the performance of different ETFs?
Where can I learn more about what I’m investing in?
Why are direct ETF investments processed once a month?
Why should I invest in Smart ETFs?
Smart KiwiSaver Scheme
Join
Can I open a KiwiSaver account for my child?
Can I opt out of KiwiSaver?
How do I join the Smart KiwiSaver Scheme?
How do I switch to the Smart KiwiSaver Scheme?
I've been automatically enrolled in the Smart KiwiSaver Scheme. What do I need to do?
What fees will I pay in the Smart KiwiSaver Scheme?
What is My Mix?
What is Smart Steps?
What should I do after joining the Smart KiwiSaver Scheme?
Why can't I see my KiwiSaver balance yet?
Manage my account
How can I see my KiwiSaver account balance?
How do I change my KiwiSaver fund?
How do I update my personal details in my KiwiSaver account?
How do I view transactions in my KiwiSaver account?
How much could my KiwiSaver account be worth at retirement?
Should I move my KiwiSaver fund to cash as I get closer to retirement?
What is my annual KiwiSaver statement?
Where can I find my KiwiSaver statements?
Contributions
Can I stop contributing to KiwiSaver?
Can I temporarily reduce my KiwiSaver contribution rate?
Does my employer have to contribute to my KiwiSaver scheme?
How do I make additional contributions to my KiwiSaver account?
How much do I need to contribute to my KiwiSaver scheme?
What is the KiwiSaver government contribution?
Withdrawals
Can I use my KiwiSaver to buy my first home?
Can I withdraw KiwiSaver savings for significant financial hardship?
Can I withdraw KiwiSaver savings if I'm seriously ill?
Can I withdraw my KiwiSaver savings early?
How do I apply for a first home withdrawal?
What happens to my KiwiSaver account if I permanently move overseas?
What happens to my KiwiSaver account when I die?
What should I do with my KiwiSaver investment at retirement?
When can I access my KiwiSaver savings?
General
How do I choose the right KiwiSaver fund?
I'm self-employed. Can I still join KiwiSaver?
What are the benefits of KiwiSaver?
What is KiwiSaver?
What tax do I pay on my KiwiSaver investment?
What's changed with KiwiSaver?
When will the Smart Invest NZ app be available for iPhone?
Who can join KiwiSaver?
Why doesn't my KiwiSaver balance always go up?